These Terms apply if you want to buy anything using the Site.

1.      Accounts and order

1.1      If you want to order anything from us, you must either create an Account or check out as a guest.

1.2      When you create an Account you promise that:

  • All information you give us is accurate and truthful.
  • You will keep your information accurate and up-to-date.
  • You will not share your Account with anyone else.
  • You will keep your Account details confidential.
  • You will not give your username or password to anyone else.
  • You must log off when you exit the Account.

1.3      We may close your Account if you break these Terms or if there has been no activity on the Account for 12 months and you do not reactivate the Account after we have requested that you do so.

1.4      If we send a payment to your bank account and it is refused and you do not supply us with an alternative bank account within 28 days of us asking you, we may keep the monies in that account, to offset the expenses we have incurred, and you will be entitled to nothing.

1.5      If you do anything which we think might be fraud, we have the right to report those actions to the Police and the money standing to the credit of your Account may be kept by us to cover the costs we are put to in dealing with your fraud.

1.6      You may only have one Account with us.

1.7      If you change your address at any other time you must tell us.

1.8      You can cancel your Account with us at any time; all you need to do is to email us at

1.9      An order only becomes binding upon us, when we have sent you an email confirming that we have accepted it. Until we send that email, we have no obligation to supply the Product/s to you.

1.10    We have the right to cancel your order at any time, even after we have accepted it.

1.11    If we reject or cancel your order, we will refund to you all the money you have paid us, using the method by which you have paid us.

2.      Products

2.1      Because each screen shows colour slightly differently, we cannot guarantee that the colours of our Products will be identical to those you have viewed.

2.2      Some of our Products are handmade and so there will always be slight differences between those Products – this includes any measurements.

2.3      Some of our Products are donated and second-hand. We will make this clear on the Site. Such Products may not be of the same standards as our new Products.

3.      Payment, donations and Gift Aid

3.1      Payment for any Product must be made through the Site, using the methods we provide.       

3.2      We will not retain any information relating to your bank or credit cards except the information that you give to us so that we can credit your bank account.

3.3      Our payment gateways may retain information relating to your bank and credit cards, so that they can provide the payment service we and you benefit from.

3.4      We are very happy to accept donations, direct or through CAF (Charities Aid Foundation). Gift Aid is an important part of our income and, if you choose to make a donation to us, please let us have your email address so that we can send you the appropriate form. If you wish to make a donation, please donate via our main website using this link:

4.       Voucher codes/discount codes/coupon codes

4.1       We may offer voucher, discount and coupon codes from time to time; they will be effective only on the terms on which they are offered.

4.2       Our vouchers have a limited life, which is shown upon them. We are sorry to say that they cannot be redeemed after their expiry date.

5.       The contract between you and us

5.1      A binding contract, on these Terms, will come into existence when we accept an order from you.

5.2      You will have the opportunity to review and amend that order before you finally confirm it.

5.3      When you make an order with us, we will send you an email acknowledging that order and its value. The acknowledgement is not an acceptance of your order and we have the right to decline any order for any reason, before we accept it.

5.4      We will tell you, by email, when we have accepted your order (or any part of it), and that email will count as our acceptance of that order.

5.5      If, for any reason, we cannot supply the Product you have ordered, even after we have accepted your order, as long as we refund all money you have paid us, we will have no further liability to you.

5.6      You warrant that you are buying the Product for your personal use and not as part of a business.

5.7      You will own the Product as soon as we have received payment for it in full and we have dispatched it to you.

6.       Delivery

6.1      Delivery will only be made when we have received payment in full from you and accepted your order.

6.2      We can deliver only to the address you have specified when ordering and that we deliver to. After the Product/s have been handed to you, all risk in them passes to you.

6.3      If we offer free delivery on any Product, delivery will be by the method we choose.

6.4      We cannot guarantee that we will meet any delivery date you require and events beyond our control (such as pandemics, strikes, supplier and other issues) may cause delays which we cannot control.

6.5      We will do our best to comply with any delivery instructions you specify but cannot guarantee to do so and will have no liability if we do not comply with them. If you have any such instructions, they must be clearly displayed in your order.

6.6      Please ensure that you provide us with the correct delivery address as any mistakes cannot be rectified and/or compensated for once we have shipped your order.

6.7      You must ensure that we can make the delivery; we have the right to charge additional delivery charges if a delivery is refused.

6.8      If delivery of your order is not possible for any reason, which may include (but not by way of limitation) an incorrect address, or no one being available to sign for or collect the order, an additional charge will be made to cover the additional delivery and administration costs.

7.       Cancellation and returns

7.1       If you are buying any Product from us as a consumer then the following provisions apply. They do not apply if you are not a consumer. Please note that your rights to cancel end as soon as we start to cut any Product which requires cutting. If you are not sure of your sizes, colours, styles or any other matter DO NOT MAKE THE ORDER UNTIL YOU ARE SURE.

7.2       We cannot offer Cancellation or Returns on Products which we have custom made for you, unless those Products are defective.

7.3      If you do not want the Product, our Cancellation and Returns Policy will apply and you must tell us within 14 days of receiving it and cancel this contract by emailing us at or writing to us within the 14-day period at this address:

4 Bushy Court, 20 Upper Teddington Road, Hampton Wick, Surrey,KT1 4DU. If you are writing to us, we suggest that you obtain proof of postage. After that period has expired, you have no right to cancel.

7.4      You may cancel your order before we dispatch it and we will refund you the amount you have paid us through the payment method you used when buying the Product.

7.5      Refunds or replacements will be issued only upon our receipt of the returned Product in unused, original condition, in the original packaging and with all original labels and original tags attached and any seals present, unbroken and intact.

7.6      You will need to ensure that the return is suitably packed to avoid damage and we recommend that you insure the Product to its full value whilst it is in transit to us. We suggest that you obtain proof that you have sent the Product to us, as you may need this to claim on any insurance policy you take up.

7.7      If you have used or damaged the Product, you may not be entitled to a refund.

7.8       If you receive a Product which:

  • is of unsatisfactory quality; or
  • is not fit for its purpose; or
  • does not match the description of the Product that you ordered from us; or
  • has faults when it is delivered to you; or
  • has been damaged in transit,

you must tell us, by emailing us at: as soon as possible and within 15 days of delivery to arrange for its return. We may ask for photographic evidence or for a visit from the manufacturer, and the Product must not be returned until you have heard from us. We will pay the reasonable return shipment costs, only if these conditions have been complied with and we agree with your claim.

7.9      You agree that, for the purposes of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we may confirm the terms of the agreement between you and us and the Product we are selling by email.

7.10    Any failure to comply with these provisions may mean that your right to a refund is lost.

7.11    If you are not buying as a consumer we will not accept returns.

7.12    All returns should be sent to the address we specify when we acknowledge your request – we are happy to arrange carriage (at your cost).

7.13    You must include the date of your order, the order number, your name and address, and tell us what Product you are returning by emailing us at:

8.       Complaints 

In the unlikely event that you wish to make a complaint about any Product or service we offer, please contact us at:

9.       Events Outside of Our Control (Force Majeure)

9.1      We will not be liable for any failure or delay in performing our obligations under these Terms if that failure or delay arises because of any cause beyond our reasonable control. 

9.2      Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond our reasonable control.

9.3       If this happens:

  • We will tell you as soon as we reasonably can;
  • We will do all that we reasonably can to minimise the delay;
  • If we cannot minimise the delay, we will cancel your order for the Product and refund you the money you have paid us, using the same method by which you paid us.

10.     Transferring Rights and Obligations

10.1    We may transfer (assign) our rights and obligations under these Terms to a third party. This might happen if we sell our business. If that happens, we will tell you and your rights under these Terms will not be affected.

10.2    You may not transfer (assign) your rights and obligations under these Terms.